Frequently Asked Questions
Find answers to the most common questions about shopping with us. If you can't find what you're looking for, our support team is here to help.
No matching questionsTry a different search term or browse the categories on the left.
Orders & Payment
We accept all major debit/credit cards, bank transfers and Cash on Delivery.
Yes, Cash on Delivery is available across the country.
You can request a change or cancellation within a few hours of placing your order by contacting support.
Card payments are deducted immediately upon checkout confirmation.
Shipping & Delivery
Orders typically arrive within 3-5 business days.
Free shipping is available on orders over a set amount, shown at checkout.
You'll receive a tracking link by email and SMS once your order ships.
Currently we only deliver within the country.
Returns & Refunds
Unused items in original packaging can be returned within 14 days.
Contact our support team with your order number to start a return.
Refunds are processed within 5-7 business days after we receive your return.
Products
Yes, all products are 100% authentic and sourced from verified suppliers.
We work directly with trusted growers and manufacturers.
Store in a cool, dry place away from direct sunlight.
Account & Security
No, you can check out as a guest, though an account lets you track orders more easily.
Use the "forgot password" link on the login page to reset it.
Go to your account page and edit your details at any time.
General
Reach us by email, phone, or the contact form linked at the bottom of every page.
Details of any physical locations are listed on our contact page.
Subscribe to our newsletter or follow us on social media.
