Frequently Asked Questions

Find answers to the most common questions about shopping with us. If you can't find what you're looking for, our support team is here to help.

Orders & Payment

We accept all major debit/credit cards, bank transfers and Cash on Delivery.

Yes, Cash on Delivery is available across the country.

You can request a change or cancellation within a few hours of placing your order by contacting support.

Card payments are deducted immediately upon checkout confirmation.

Shipping & Delivery

Orders typically arrive within 3-5 business days.

Free shipping is available on orders over a set amount, shown at checkout.

You'll receive a tracking link by email and SMS once your order ships.

Currently we only deliver within the country.

Returns & Refunds

Unused items in original packaging can be returned within 14 days.

Contact our support team with your order number to start a return.

Refunds are processed within 5-7 business days after we receive your return.

Products

Yes, all products are 100% authentic and sourced from verified suppliers.

We work directly with trusted growers and manufacturers.

Store in a cool, dry place away from direct sunlight.

Account & Security

No, you can check out as a guest, though an account lets you track orders more easily.

Use the "forgot password" link on the login page to reset it.

Go to your account page and edit your details at any time.

General

Reach us by email, phone, or the contact form linked at the bottom of every page.

Details of any physical locations are listed on our contact page.

Subscribe to our newsletter or follow us on social media.