Shipping policy

At Hide & Heritage, every product is handcrafted with care and attention to detail. Because each item is made by hand, we take the time necessary to ensure it meets our quality standards before it is shipped.

Order Processing

  • All orders are made to order and processed after payment has been successfully received.

  • As our products are handmade, production and processing may take several days before dispatch.

  • Once your order is ready, it will be carefully packaged and handed over to our shipping partner.

Shipping Time

  • Estimated delivery time is up to 30 days from the date your order is placed.

  • Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.

  • We appreciate your patience as we create your handcrafted product with the highest level of craftsmanship.

Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation via email or WhatsApp (where applicable).

  • Tracking information will be provided whenever available, allowing you to monitor your shipment.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Any promotional offers for free shipping will be clearly mentioned on our website.

Delivery Information

Please ensure that the shipping address and contact information provided at checkout are accurate. Hide & Heritage is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If a delivery attempt is unsuccessful due to an incorrect address or the recipient's unavailability, any additional shipping charges for re-delivery may be the customer's responsibility.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, unforeseen circumstances such as weather conditions, customs clearance (for international orders), courier disruptions, or peak holiday seasons may cause delays. We appreciate your understanding in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your claim, you must provide:

  • A clear and continuous unboxing video recorded while opening the sealed parcel.

  • Clear photos showing the issue.

Claims submitted without an unboxing video may not be eligible for exchange or replacement.

Need Assistance?

If you have any questions regarding your order or shipping, please contact our customer support team through our Contact Us page. We will be happy to assist you.