Terms of service

Last Updated: July 2026

Welcome to Hide & Heritage. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing this website or purchasing from Hide & Heritage, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

2. Products

Our products are handcrafted with genuine care and attention to detail. Due to the handmade nature of our products, slight variations in color, texture, stitching, and finish may occur. These natural differences are not considered defects.

We make every effort to display product images and descriptions accurately. However, actual product colors may vary slightly depending on your device's display settings.

3. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our discretion.

  • You are responsible for providing accurate billing, shipping, and contact information when placing an order.

4. Pricing & Payments

All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.

Payment must be completed before your order is processed unless Cash on Delivery (COD) is available and selected at checkout.

5. Shipping

As all products are handmade, orders are generally delivered within 30 days from the date of purchase.

Delivery times are estimates and may vary due to courier delays, weather conditions, holidays, or other circumstances beyond our control.

6. Returns & Refunds

Please review our Return & Refund Policy before placing your order.

  • We do not accept returns for change of mind.

  • Refunds are not offered.

  • Exchanges are only available for incorrect or defective products.

  • Approved claims that cannot be replaced may receive a store coupon code instead of a refund.

7. Intellectual Property

All content on this website, including logos, product images, text, graphics, designs, and other materials, is the property of Hide & Heritage and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload harmful software, viruses, or malicious code.

  • Interfere with the operation or security of the website.

9. Limitation of Liability

Hide & Heritage shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon publication on this website.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the country in which Hide & Heritage operates.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the Contact Us page on our website. We will be happy to assist you.